In This Department

Payments and Billing

Payment Options

To Pay by Credit Card:
Service fee of $2.99 per transaction will apply
Pay by Credit Card here

To Pay by Automatic Withdrawal:
Payment will withdraw from your bank account on your due date each quarter
Please allow 30 days for processing after signing up
Sign up for automatic withdrawal here

To Pay by Mail:
Neenah Utilities, PO Box 426, Neenah, WI 54957-0426
Payments must be received by the due date to avoid penalty

To Pay in Person:
City of Neenah Finance Department, First Floor City Hall, 211 Walnut St, Neenah, WI 54956
Cash, check, and debit card accepted. Credit cards not accepted in person.

Billing Information

Utility Rate Summary – Rates charged for water, sewer, and storm water service

Utility Rates Explained – A detailed explanation of the charges that appear on a utility invoice

Sample Utility Invoice – An example of a quarter utility invoice

Summer Sewer Credit – System-generated credit applied to the two summer quarters of a residential utility invoice, if eligible

Consent to Disclose Utility Information – Release access to utility account information to a third party

Tips for Detecting Leaks – Leaking toilets, faucets, hose bibbs, washing machines, water heaters, and appliances can cause a huge spike in your water bill. If you want to catch leaks early the best tool is your water meter.